A once-off registration fee. Call us to fill in the debit-order form and we'll get you signed up.

To keep your reseller status: at least two active customers within the first month, and at least five active customers at all times after the third month. Reseller clients are taken over if your account is in arrears for more than 90 days.

They are independent — take the wholesale VoIP programme, the IPTV programme, or both. Most resellers start with the one their existing customers already ask for.

Your hosting and email control panel is at host1.cloudtools.co.za:2443 — the "Client Login" button the old site carried in its header.

Call +27 87 550 6000 or email helpdesk@cloudtools.co.za.

No. Every app is one flat monthly price per instance, for your whole team — there is no user cap, and the Lubb Business Builder Platform itself is free. The pricing table states the price and the usage limit against each app.

Adding people to your team does not change your bill — there are no seats to buy. It changes when you switch on an add-on. The one thing that can add a charge as you grow is going past the usage limit that comes with an app — companies, employees, units, tills, bank accounts, mail storage, designs, videos, AI edits, SMS, sends or AI credits — see "Are there usage limits, and what happens if I go over?" under Billing and invoices. Every app without a limit is one flat price, however many people use it.

Yes, whenever you like — there is nothing to upgrade and no one to ask, and it never changes your bill.

Annually, if you can — you pay for 10 months and get 2 free. You are invoiced once for the year, up front, and it renews on the same date each year. Monthly costs the ordinary rate with no commitment beyond your notice period. Add-ons you buy with an annual plan are billed annually too, at their own 2-months-free rate.

Some apps carry a usage limit: Nova ERP Engineer (1,500 AI credits a month, then R0.20 per extra AI credit); LubbSites (10 GB hosting space and a free domain, then AI edits use your AI credits); Multi-Company (2 companies, then R150 per extra company / month); Newsletters (15,000 sends a month, then R15 per 1,000 extra sends); Bulk SMS (3,000 SMS a month, then R0.25 per extra SMS); FNB Auto Sync (1 bank account, then R150 per extra bank account / month); Payroll (10 employees, then R35 per extra employee / month); Point of Sale (2 tills, then R150 per extra till / month); Rental Management (50 units, then R12 per extra unit / month); Video Designer (10 videos a month, then R25 per extra video); AI Call Center (66 AI call minutes a month, then R3.00 per extra AI call minute). The limits are applied automatically in the background — there is nothing to set up, and nothing is switched off when you pass one. Every other app is one flat price with no limit to watch. Use past a limit is charged at the price for more shown above and added to your next invoice; monthly allowances — designs, videos, AI edits, SMS, sends and AI credits — start again each month.

No. We are not registered for VAT, so no VAT is added to any price on this page and none appears on your invoice. What you see is what you pay. It also means what you receive is an invoice rather than a tax invoice, so there is no VAT for your own business to claim back on it.

No setup fee for self-serve signups. For larger rollouts we offer fixed-scope onboarding packages — your account manager will quote this up front so there are no surprises.

Included — there is no support tier to buy and no per-incident charge. You are supported by our own team in Centurion, on infrastructure hosted in South Africa, so the answer to "who do I call" is a person in your own timezone. Fixed-scope onboarding for a larger rollout is the one thing quoted separately, and it is quoted up front before anyone starts.

Yes — 7It is the whole product for the whole 7 days, not a cut-down tier: every app your plan includes is switched on, your own domain and users are set up from day one, and we do not ask for a card to start it. When it ends, activate your subscription and carry straight on — your organization, your data and your settings are exactly where you left them. If you do nothing, sign-in pauses rather than anything being deleted, and one message to us puts you back in.

The Lubb Business Builder Platform is free with any subscription, and every instance starts on it: Lubb Core, the ERP core every app runs on, and the Dashboard every instance opens on. You then pick apps from the App Store at one flat R50 a month each for your whole team — Nova ERP Engineer included — with a three-app minimum, so R300 a month to start. Accounting, LubbSites, Lubb Mobile and the rest are all the same price, and there is no user cap.

An app is something you switch on beside the Lubb Business Builder Platform, at one flat R50 a month, per instance for your whole team, with a three-app minimum. They are Nova ERP Engineer; Accounting, Subscriptions and the Dashboard Builder; Nova Projects, the Customer Self-Service Portal and Multi-Currency; Point of Sale, Payroll, Rental Management, Multi-Company and FNB Auto Sync; Newsletters and Bulk SMS (LubbSites is its own product, priced by size on its own page, with the SEO Suite and Nova as optional add-ons); the marketing apps — Social Ad Designer, Meta Ads, LinkedIn Ads, Video Designer and Video Ads — with Marketplace Feeder; and the integrations. Some need another app to run: the top of each app's own page names the app it needs, and ticking one on the pricing table adds what it needs. Custom development is separate — by the hour or on a monthly care and maintenance retainer.

One month's notice, at any time, from your organization settings — there is nothing to phone about and no minimum term to see out. Your final invoice covers that notice month; after it your books stay exactly as you left them and we do not delete anything without asking you first.