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Lubb Desk — all 12 channels

Name: Lubb Desk — all 12 channels
SKU: INBOX-12C

Description

Omnichannel support desk on all 12 channels, standard and premium. One flat monthly price for your whole organization, however many agents you have. Includes Cheetara AI, which answers every question automatically from your internal knowledge base and escalates anything it can't answer to the Lubb Force team.

Key Features

Standard channels to choose from

Website live chat widget, styled and worded to match your brand

Shared email inboxes for support, accounts and sales addresses

WhatsApp Business (Cloud API)

Facebook Messenger threads and comments on your page posts

Instagram direct messages and story replies

LinkedIn comments on your company page posts

Premium channels to choose from

TikTok messages from your account

Telegram — a bot your customers message like any other contact

Two-way SMS on your own number, threaded per contact

Voice — phone calls answered inside the same inbox

WhatsApp calls to your WhatsApp Business number

API channel and webhooks for anything else you need to plug in

Cheetara AI, included

Answers every question automatically from your internal knowledge base

Escalates anything it can't answer to the Lubb Force team

Works on every channel your tier runs

1,500 AI credits a month included; past that, R0.20 a credit, billed in arrears

Help Centre

A branded knowledge base for self-service answers

Articles in every language you support

Productivity and automation

Canned responses, macros and auto-assignment

Teams, automation rules, custom attributes and pre-chat forms

Business hours, auto-responder and conversation transcripts

Custom views, custom filters and contact segments

Browser push notifications for new conversations

Reporting

Conversation, agent, team and label reports with downloadable exports

CSAT surveys and CSAT reporting

Mobile

Lubb Mobile — free to download from the App Store and Play Store; answer conversations from your phone

Hosting

Full white-label — your branding, no third-party marks

Runs on Lubb's own South African cloud — your customer data stays local

Unlimited conversations, fair use

Product Information

Product LineLubb Desk

CategoryLubb Desk

SKUINBOX-12C

At a glance

ChannelsAll 12

Standard channelsAll 6

Premium channelsAll 6

Numbers per channelUnlimited

Agent seatsUnlimited

ConversationsUnlimited

Cheetara AIIncluded — answers from your knowledge base, escalates to Lubb Force

BillingOne flat monthly price