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Lubb Inbox — 3 channels

Description

Omnichannel support desk on any 3 of the 6 standard channels. One flat monthly price for your whole organization, however many agents you have.

Key Features

Standard channels to choose from

✓Website live chat widget, styled and worded to match your brand

✓Shared email inboxes for support, accounts and sales addresses

✓WhatsApp Business (Cloud API)

✓Facebook Messenger threads and comments on your page posts

✓Instagram direct messages and story replies

✓LinkedIn comments on your company page posts

Help Centre

✓A branded knowledge base for self-service answers

✓Articles in every language you support

Productivity and automation

✓Canned responses, macros and auto-assignment

✓Teams, automation rules, custom attributes and pre-chat forms

✓Business hours, auto-responder and conversation transcripts

✓Custom views, custom filters and contact segments

✓Browser push notifications for new conversations

Reporting

✓Conversation, agent, team and label reports with downloadable exports

✓CSAT surveys and CSAT reporting

Mobile

✓Lubb Mobile — free to download from the App Store and Play Store; answer conversations from your phone

Hosting

✓Full white-label — your branding, no third-party marks

✓Runs on Lubb's own South African cloud — your customer data stays local

✓Unlimited conversations, fair use

Product Information

Product LineLubb Inbox

SKUINBOX-3C

At a glance

Channels3 of 12

Standard channelsAny 3 of 6

Premium channels—

Numbers per channelUnlimited

Agent seatsUnlimited

ConversationsUnlimited

BillingOne flat monthly price

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