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Lubb Desk — 6 channels
Description
Omnichannel support desk on all 6 standard channels. One flat monthly price for your whole organization, however many agents you have. Includes Cheetara AI, which answers every question automatically from your internal knowledge base and escalates anything it can't answer to the Lubb Force team.Key Features
Standard channels to choose from
Website live chat widget, styled and worded to match your brand
Shared email inboxes for support, accounts and sales addresses
WhatsApp Business (Cloud API)
Facebook Messenger threads and comments on your page posts
Instagram direct messages and story replies
LinkedIn comments on your company page posts
Cheetara AI, includedAnswers every question automatically from your internal knowledge base
Escalates anything it can't answer to the Lubb Force team
Works on every channel your tier runs
1,500 AI credits a month included; past that, R0.20 a credit, billed in arrears
Help CentreA branded knowledge base for self-service answers
Articles in every language you support
Productivity and automationCanned responses, macros and auto-assignment
Teams, automation rules, custom attributes and pre-chat forms
Business hours, auto-responder and conversation transcripts
Custom views, custom filters and contact segments
Browser push notifications for new conversations
ReportingConversation, agent, team and label reports with downloadable exports
CSAT surveys and CSAT reporting
MobileLubb Mobile — free to download from the App Store and Play Store; answer conversations from your phone
HostingFull white-label — your branding, no third-party marks
Runs on Lubb's own South African cloud — your customer data stays local
Unlimited conversations, fair use
Product Information
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