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Lubb Inbox — 9 channels
Description
Omnichannel support desk on all 6 standard channels plus any 3 premium — voice, SMS, Telegram, TikTok, WhatsApp calls or the API. One flat monthly price for your whole organization, however many agents you have.Key Features
Standard channels to choose from
Website live chat widget, styled and worded to match your brand
Shared email inboxes for support, accounts and sales addresses
WhatsApp Business (Cloud API)
Facebook Messenger threads and comments on your page posts
Instagram direct messages and story replies
LinkedIn comments on your company page posts
Premium channels to choose fromTikTok messages from your account
Telegram — a bot your customers message like any other contact
Two-way SMS on your own number, threaded per contact
Voice — phone calls answered inside the same inbox
WhatsApp calls to your WhatsApp Business number
API channel and webhooks for anything else you need to plug in
Help CentreA branded knowledge base for self-service answers
Articles in every language you support
Productivity and automationCanned responses, macros and auto-assignment
Teams, automation rules, custom attributes and pre-chat forms
Business hours, auto-responder and conversation transcripts
Custom views, custom filters and contact segments
Browser push notifications for new conversations
ReportingConversation, agent, team and label reports with downloadable exports
CSAT surveys and CSAT reporting
MobileLubb Mobile — free to download from the App Store and Play Store; answer conversations from your phone
HostingFull white-label — your branding, no third-party marks
Runs on Lubb's own South African cloud — your customer data stays local
Unlimited conversations, fair use
Product Information
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