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Reseller Programs
Phone Lines & Extensions
SIP Phone Line
1-9Cloud PBX Business Extensions 1-9
10-24Cloud PBX Business Extensions 10-24
25-49Cloud PBX Business Extensions 25-49
50-100Cloud PBX Business Extensions 50-100
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At a glance
What it isApp line with its own numberCloud PBX extensionCloud PBX extensionCloud PBX extensionCloud PBX extension
BilledPer linePer extension, per monthPer extension, per monthPer extension, per monthPer extension, per month
Volume band—1–9 extensions10–24 extensions25–49 extensions50–100 extensions
Call handling
Call transfer—
Call forwarding—
Hunt groups—
Call screening—
Music on hold—
Auto-attendant & voicemail
Digital receptionist—
Text-to-speech IVR—
Voicemail to email
Teams & supervision
Virtual conferencing—
Whisper, spy & barge—
Control & access
PIN-protected dialing—
Dialing restrictions—
TeleCloud portal access—
API access—
Mobile application————
Phone Numbers
087 Phone087 Phone Number
MobileMobile Number
Number PortingNumber Porting (Instant switch-over after 7 working days)
GeographicGeographic Number
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At a glance
BillingFreeMonthlyOnce-off port-inMonthly
Switch-over——Instant, after 7 working days—
Details
Number typeNational 087, non-geographicMTN mobile range (08X)Your existing landline or mobileSouth African landline (01X)
Inbound & Outbound callsIncludedIncludedIncludedIncluded
Monthly Airtime Plans
100
250
500
750
1000
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All plansAirtime Plan · Can Call out to: Local & International · Concurrent Calls: Unlimited · Rollover Period: 3 Months
Included Minutes1002505007501000
Unlimited Airtime Plans
1 Channel
2 Channels
4 Channels
8 Channels
12 Channels
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All plansUnlimited · Can Call out to: Local only · Fair usage policy: 1000 mins per channel
Concurrent Calls124812
Microsoft Teams
Operator ConnectOperator Connect — BYOL Unmanaged
Microsoft Teams IntegrationMicrosoft Teams Integration - Operator Connect
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At a glance
BilledPer user, per monthPer user, per month
Managed byYou (self-managed)Telecloud
Calling in Teams via Operator Connect
Provision users from the Teams Admin Center
Direct Microsoft Azure peering (1:1 trusted connection)
Bring your own licence (BYOL)
Telecloud-managed call routing—
Back-to-back Microsoft & Telecloud support—
PBX Add-Ons
Monthly Itemized Billing
FTP Data Access
Recording 6 months Retention (per extension)
Recording 6 months Retention (per extension, 10-24)
Recording 6 months Retention (per extension, 25-49)
Recording 6 months Retention (per extension, 50-100)
Live Call Transcription (per extension)
Live Call Transcription (per extension, 10-24)
Live Call Transcription (per extension, 25-49)
Live Call Transcription (per extension, 50-100)
Self Setup
Remote Setup & Support
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At a glance
What it doesAn itemised monthly bill of your calls—Keeps every call recording for 6 monthsKeeps every call recording for 6 monthsKeeps every call recording for 6 monthsKeeps every call recording for 6 monthsLive AI transcription of every call, read live or exported afterwardsLive AI transcription of every call, read live or exported afterwardsLive AI transcription of every call, read live or exported afterwardsLive AI transcription of every call, read live or exported afterwardsSet up extensions, numbers and call routing yourself in the Visual PBX ManagerA Telecloud engineer sets up and supports your PBX remotely
BilledPer month—Per extension, per monthPer extension, per monthPer extension, per monthPer extension, per monthPer extension, per monthPer extension, per monthPer extension, per monthPer extension, per monthNo chargePer hour
Volume band——1–9 extensions10–24 extensions25–49 extensions50–100 extensions1–9 extensions10–24 extensions25–49 extensions50–100 extensions——
Live, real-time call transcription————————
Full transcript exportable after the call————————
Billed per extension, per month————————
Installation & Support
On-Site Support / Installation
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Lubb Team
Lubb Team Integration
50 GBLubb Team — 50 GB
100 GBLubb Team — 100 GB
200 GBLubb Team — 200 GB
300 GBLubb Team — 300 GB
500 GBLubb Team — 500 GB
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At a glance
BilledPer user—————
PriceFree with any Lubb Team subscription—————
Storage—50 GB100 GB200 GB300 GB500 GB
Users—UnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Billing—One flat monthly priceOne flat monthly priceOne flat monthly priceOne flat monthly priceOne flat monthly price
Tasks
Task boards with due dates and priorities, and colleagues' lists beside your own—
Chat
One-to-one and group chat with the staff directory built in — nobody to invite—
Voice notes, photo and file sharing, read receipts and who is typing—
Voice and video calls from the same window, with the history kept on the server—
Phone
A softphone in the webmail tab — dial, answer, mute and see recent calls—
Registers to your own phone system; each person sets their extension in Settings—
Mail
Business email on your own domain with webmail access from any browser—
IMAP, POP3 and SMTP for Outlook, Apple Mail, Thunderbird and mobile clients—
Folders, filters, aliases, signatures and out-of-office replies on every seat—
Spam and virus filtering on every inbound message—
Files
Create and edit Word documents, Excel spreadsheets and PowerPoint presentations in the browser—
Full Microsoft Document Format support — open and save .docx, .xlsx and .pptx—
OpenDocument support — .odt, .ods and .odp—
Fill in, mark up and sign a PDF in the same window, then save it back—
Share files and folders with colleagues, with per-link permissions—
Cloud storage and mail quota shared across the whole organization—
Drag-and-drop file upload with folder sync from desktop and mobile—
Version history so earlier copies of a document can be restored—
Notes
Notes that travel with the account rather than with the laptop—
Contacts
A company address book shared across the domain, on every phone and every desk—
Calendar
One shared diary the whole team can see, on every device without a sync tool—
CalDAV and CardDAV, so a phone syncs with nothing to install—
Video
Video meeting rooms in the browser — no app to install, no per-host licence—
Screen sharing, and rooms named for the meeting rather than a random string—
Remote Support
Remote support — our team connects to your screen to sort out a problem with you—
Photos
A company photo library for site photos, product shots and delivery proof—
Uploads keep their dates and full detail—
Search the library by date and place—
Shared albums for the people who need them—
Settings
Signatures, filters, out-of-office and device sync, without a support ticket—
Mail, calendar and contacts on any phone over ActiveSync — one address, one password—
Delegate your mailbox or diary to a colleague—
Mobile
Lubb Mobile — free to download from the App Store and Play Store; mail and files on your phone—
iOS and Android apps for mail, calendar, contacts and files—
Lubb Team as a location in the iOS Files app—
Offline access to recently opened documents—
Lubb Setup
Domain, DNS and MX record configuration included—
Mailbox creation and migration from your existing provider—
Handover training and documentation—
Your Telecloud extension rings in Lubb Team—————
Calls in the browser — no handset, no app—————
Outside numbers and internal extensions on one keypad—————
Recent calls and voicemail beside your mail—————
Set up once under Settings → Phone—————
Free with any Lubb Team subscription—————
AI Call Center
EnterpriseAI Call Center — Enterprise
GrowthAI Call Center — Growth
Pay As You GoAI Call Center — Pay As You Go
ProfessionalAI Call Center — Professional
StarterAI Call Center — Starter
CRM API Access
Custom Agent Training ServiceAI Call Center — Custom Agent Training Service
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At a glance
Best forHigh volume, white-label deployments and resellersA sales team that wants only the leads worth phoning backOccasional calls, paying only for the minutes you useA real call centre operation, with the tooling to keep it sharpA single business line that should never ring out——
BillingMonthly packageMonthly packagePer minute, from a prepaid balanceMonthly packageMonthly package——
Monthly commitmentMonth-to-monthMonth-to-monthNoneMonth-to-monthMonth-to-month——
Setup feeNoneNoneNoneNoneNone——
What's included
Included AI call minutes10,0001,500Pay per minute4,000400——
Extra minutesR1.90 / minR2.80 / minR3.50 / minR2.40 / minR3.20 / min——
AI voice agentsUnlimited31101——
Simultaneous calls4051152——
LanguagesEnglish, Afrikaans, isiZuluEnglish, Afrikaans, isiZuluEnglishEnglish, Afrikaans, isiZuluEnglish——
SupportDedicated + SLAEmailEmailPriorityEmail——
Read/write access to leads, contacts and deals——————
Same API keys as the rest of the platform (Settings → API Keys)——————
Pulls straight from the leads your AI Call Center agents create——————
Billed per account, per month——————
Agent configured against your real offer, hours and rules——————
Tested against synthetic callers before it takes a real one——————
Guided walkthrough of the Trainer and Test Studio——————
One-time charge, billed once on the first invoice——————
Cordless
Gigaset A540 Handset
Gigaset A540 Handset
Mobex M3
Mobex M3
Mobex M3 - Demo
Mobex M3 - Demo
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At a glance
What it isAdditional DECT handsetMobex M3 handsetMobex M3 handset, demo unit
Specifications
TypeHandset onlyHandsetHandset (demo)
Range300m outdoor / 50m indoor300m outdoor300m outdoor
SIP Accounts———
Battery (talk)18h10h10h
Handsets Supported———
Desktop Wired
Atcom D21 IP Phone
Atcom D21Atcom D21 IP Phone
Cloud T12 Desktop IP Phone
Cloud T12 DesktopCloud T12 Desktop IP Phone
Fanvil 12SIP Gigabit Colour Screen PoE VoIP Phone | X4U
Fanvil 12SIP Gigabit Colour Screen…Fanvil 12SIP Gigabit Colour Screen PoE VoIP Phone | X4U
Fanvil X4 Enterprise IP Phone
Fanvil X4 EnterpriseFanvil X4 Enterprise IP Phone
New Rock  - Desktop IP Phone
New Rock - DesktopNew Rock - Desktop IP Phone
New Rock - Enterprise IP Phone
New Rock - EnterpriseNew Rock - Enterprise IP Phone
HTek Wired IP Phone
HTek WiredHTek Wired IP Phone
Yealink IP Phone + Power Supply
Yealink IP Phone + Power Supply
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PoE——
USB———————
Display2.3" mono LCDMono LCD2.8" colour + 2.4" side2.8" colour + 2.4" sideMono LCD2.8" colour2.3" mono LCD132x64 mono LCD
HD Voice
SIP Accounts221242322
Desktop Wireless
Atcom A20W IP Phone
Atcom A20WAtcom A20W IP Phone
Atcom A68W Executive IP Phone
Atcom A68W ExecutiveAtcom A68W Executive IP Phone
Vogtec IP Phone
VogtecVogtec IP Phone
HTek IP Phone
HTekHTek IP Phone
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PoE—
USB—
Wi-Fi
Display2.8" colour4.3" colour4.3" colour2.8" colour
HD Voice
Bluetooth—
SIP Accounts4666
LTE
Desktop 4G LTE IP Phone
Desktop 4G LTE IP Phone
Advanced Desktop 4G LTE IP Phone
Advanced Desktop 4G LTE IP…Advanced Desktop 4G LTE IP Phone
White 4G LTE Handset
White 4G LTE Handset
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All plansSIP Accounts: 2
PoE———
USB———
Wi-Fi
Display2.4" colour2.8" colour2.4" colour
HD Voice
Bluetooth——
Accessories
Atcom A68W Extension Module
Atcom A68W Extension Module
Atcom Call Centre Headset
Atcom Call Centre Headset
Atcom Single Ear Headset
Atcom Single Ear Headset
Atcom Power Supply
Atcom Power Supply
LV Switch Intercom Speaker
LV Switch Intercom Speaker
Zycoo CooVox U20 32 Users 15 Calls 2FXO PBX
Zycoo CooVox U20 32 Users…Zycoo CooVox U20 32 Users 15 Calls 2FXO PBX
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At a glance
What it isExtension module for the Atcom A68WCall centre headsetSingle-ear headsetPower supply for Atcom phonesLV switch intercom speakerOn-site IP PBX: 32 users, 15 calls, 2 FXO ports
Lubb One
AccountingAPP - Accounting
AI Call CenterAPP - AI Call Center
The Courier GuyAPP - The Courier Guy
Email HostingAPP - Email Hosting
FNB Auto SyncAPP - FNB Auto Sync
Google AdsAPP - Google Ads
Social Ad DesignerAPP - Social Ad Designer
Lubb Money
Lubb DeskAPP - Lubb Desk
LinkedIn AdsAPP - LinkedIn Ads
Graphic DesignerAPP - Graphic Designer
Business PlannerAPP - Business Planner
Marketplace FeederAPP - Marketplace Feeder
Lubb MobileAPP - Lubb Mobile
Multi-CompanyAPP - Multi-Company
Multi-CurrencyAPP - Multi-Currency
NewslettersAPP - Newsletters
PayrollAPP - Payroll
PaystackAPP - Paystack
Customer Self-Service PortalAPP - Customer Self-Service Portal
Point of SaleAPP - Point of Sale
Nova ProjectsAPP - Nova Projects
Rental ManagementAPP - Rental Management
Dashboard BuilderAPP - Dashboard Builder
SEO SuiteAPP - SEO Suite
Bulk SMSAPP - Bulk SMS
Meta AdsAPP - Meta Ads
SubscriptionsAPP - Subscriptions
Video AdsAPP - Video Ads
Video DesignerAPP - Video Designer
Website BuilderAPP - Website Builder
Website SyncAPP - Website Sync
WebStoreAPP - WebStore
Lubb ERP Builder Platform
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At a glance
What it doesFull double-entry accounting, from the chart of accounts to the financial reports———Scheduled statement sync straight off your FNB account, onto your bank reconciliation—AI graphic design in your own brand — social posts, ads, banners and flyers—The customer chat and helpdesk inbox, live on your dashboard———Publishes your catalogue to Google Shopping, and reads Google's verdict back onto every productLubb One, your customer portal, Lubb Inbox and your mailbox on your phoneMore than one business off one login, with group reports that add all of them togetherSell and buy in other currencies while your ledger, reports and VAT stay in yoursBulk email campaigns with open/click tracking and one-click unsubscribePayroll in the same system as your books — PAYE on the SARS tables, UIF, SDL and the EMP201 figures—Runs your customers' portal from the operator's side — who can sign in, who cannot, and whyRetail till workflow — cart checkout, split tenders, cash-up and sales historyProjects with milestones, deadlines and time rollups, and the kanban boards that execute themProperty letting billed like any other recurring service, with sub-metering and lease escalationsYour own reports from any module — charts or lists, with a period filter, export and sharing—Bulk SMS campaigns — contact lists, templates, inbox and delivery reportsMeta and Facebook ad campaigns, AI ad generation, an account audit and live dashboardsSubscriber billing hub — services, subscriptions, activations, invoices and bill runsAI-generated short-form video ads, published to YouTube Shorts, TikTok and Reels—Your own free domain and unlimited pages, 10 GB hosting space, built with the AI site builder—A store built into your site, ready to take payment—
Included allowance————————————————15,000 sends a month for every 5 users————————3,000 SMS a month for every 5 users————10 GB hosting space and a free domain———
Usage limit————1 bank account, then R150 a month each—100 designs a month, then R3 each———————2 companies, then R150 a month each——10 employees, then R35 a month each——2 tills, then R150 a month each—50 units, then R12 a month each———————————
Included in—————————Growth, Business and Scale————————————————————————
AI Site Builder
Site generation from a prompt————————————————————————————————
AI-written page copy————————————————————————————————
Conversational editing————————————————————————————————
AI SEO suggestions————————————————————————————————
Every edit approved before it goes live————————————————————————————————
Publishes and rebuilds on request————————————————————————————————
Content
Pages——————————————————————————————Unlimited pages—Unlimited pages—
Online store (commerce)—————————————————————————————————
Payment integration—————————————————————————————————
Hosting & Domain
Free Domain————————————————————————————————
SSL————————————————————————————————
Hosting Space——————————————————————————————10 GB—Unlimited—
Email forwarding————————————————————————————————
Lubb One Templates
Lead Generator - Ad Studio
Website Builder Template
Lead Generator - Full Funnel
POS and Accounting Template
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All plansAI
What's included
Lubb ERP Builder Platform
CRM—
Meta Ads——
Google Ads——
LinkedIn Ads——
Graphic Designer——
Newsletters——15,000 sends a month—
Bulk SMS——3,000 SMS a month—
Video Designer——10 videos a month—
Video Ads———
Website Builder—10 GB hosting space and a free domain——
SEO Suite———
Accounting———
Point of Sale———2 tills
Payroll———10 employees
Lubb Desk
3 channels
6 channels
9 channels
all 12 channels
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At a glance
Channels3 of 126 of 129 of 12All 12
Standard channelsAny 3 of 6All 6All 6All 6
Premium channels——Any 3 of 6All 6
Numbers per channelUnlimitedUnlimitedUnlimitedUnlimited
Agent seatsUnlimitedUnlimitedUnlimitedUnlimited
ConversationsUnlimitedUnlimitedUnlimitedUnlimited
Cheetara AIIncluded — answers from your knowledge base, escalates to Lubb ForceIncluded — answers from your knowledge base, escalates to Lubb ForceIncluded — answers from your knowledge base, escalates to Lubb ForceIncluded — answers from your knowledge base, escalates to Lubb Force
BillingOne flat monthly priceOne flat monthly priceOne flat monthly priceOne flat monthly price
Standard channels to choose from
Website live chat widget, styled and worded to match your brand
Shared email inboxes for support, accounts and sales addresses
WhatsApp Business (Cloud API)
Facebook Messenger threads and comments on your page posts
Instagram direct messages and story replies
LinkedIn comments on your company page posts
Premium channels to choose from
TikTok messages from your account——
Telegram — a bot your customers message like any other contact——
Two-way SMS on your own number, threaded per contact——
Voice — phone calls answered inside the same inbox——
WhatsApp calls to your WhatsApp Business number——
API channel and webhooks for anything else you need to plug in——
Cheetara AI, included
Answers every question automatically from your internal knowledge base
Escalates anything it can't answer to the Lubb Force team
Works on every channel your tier runs
1,500 AI credits a month included; past that, R0.20 a credit, billed in arrears
Help Centre
A branded knowledge base for self-service answers
Articles in every language you support
Productivity and automation
Canned responses, macros and auto-assignment
Teams, automation rules, custom attributes and pre-chat forms
Business hours, auto-responder and conversation transcripts
Custom views, custom filters and contact segments
Browser push notifications for new conversations
Reporting
Conversation, agent, team and label reports with downloadable exports
CSAT surveys and CSAT reporting
Mobile
Lubb Mobile — free to download from the App Store and Play Store; answer conversations from your phone
Hosting
Full white-label — your branding, no third-party marks
Runs on Lubb's own South African cloud — your customer data stays local
Unlimited conversations, fair use
Domain Name Registration
InternationalInternational Domain Name
LocalLocal Domain Name
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At a glance
ExtensionsAs per list of supported domains.co.za, .org.za, etc.
International TLDs (.com, .net, .org and more)—
Free DNS hosting included
WHOIS privacy on supported TLDs—
Renewed monthly — no annual lock-in
South African TLDs (.co.za, .org.za, .net.za)—
Website Hosting
Domain Parking
StarterStarter Hosting
StandardStandard Hosting
ProPro Hosting
AdvancedAdvanced Hosting
BusinessBusiness Hosting
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All plansBandwidth: Unlimited
Disk Space50 MB5 GB20 GB200 GB250 GB50 GB
Email Mailboxes—255010020075
Databases—2510208
Free Local Domain✓—————
Lets-Encrypt SSL—✓✓✓✓✓
Backup & Restore——————
DNS Records Access——————
Interworx + Softaculous—✓✓✓✓✓
Apache, PHP & MySQL—✓✓✓✓✓
Python (ERP Next)————✓—
Node.js (Next.js, React)————✓—
Custom Development
Care & Maintenance Retainer
Web & Mobile App Development
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At a glance
What you get3 hours of work every monthEngineering on demand
CoversChanges, fixes and updates to your web or mobile appWeb apps, and iOS and Android apps
Hourly rateR1 000R1 500
You saveR500 an hour—
BillingOne monthly priceBilled by the hour
HostingBilled separatelyBilled separately
Web to App Launch
Web to App Launch
Push Notification Service
Face ID & Fingerprint Sign-in
Camera & QR / Barcode Scanning
Location & Store Finder
Tap to Call, WhatsApp & Maps
Native Sharing
Photo & File Uploads
In-App Store Reviews
App Analytics
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At a glance
Native appiPhone & Android—————————
App Store & Google Play submission—————————
Your app name, icon & splash screen—————————
Native tab bar & menus—————————
Offline screen—————————
Deep links—————————
Pull-to-refresh & native transitions—————————
Push notificationsReady — send with the Push Notification Service—————————
BillingOnce off—————————
Mobile App Backend Hosting
Starter
Growth
Scale
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At a glance
Apps13Unlimited
Database2 GB10 GBDedicated
Storage10 GB50 GB100 GB+
Also includedPush notificationsCustom API domainPriority support
Managed backend hosting for one mobile app——
2 GB database, 10 GB file/media storage——
Push notifications (FCM & APNs) included
Daily backups——
Shared infrastructure, hosted in South Africa——
Managed backend hosting for up to 3 mobile apps——
10 GB database, 50 GB file/media storage——
Custom API subdomain + staging environment—
Daily backups, hosted in South Africa——
Managed backend hosting for unlimited mobile apps——
Dedicated database instance, 100 GB+ file/media storage——
Priority support with a dedicated response SLA——
Book your Seat
Double Pass
Grand Stand
Premiere Seat
Box Seat
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At a glance
What it isA second line on your seatLive TV in 28 languages, plus free classic movies and seriesEnglish live TV and English on-demandEvery language we carry, with the full on-demand library
Devices2 streaming at once11 (more available)1 (more available)
Catch-up & EPG—
ContractMonth to monthMonth to monthMonth to monthMonth to month
English
IPTV Channels English—1 1191 2871 287
Movies English—2 240 free classics14 92114 921
Series English—60 free classic shows3 4073 407
Other languages
Popular languages—Spanish, German, Hindi, Russian, Arabic, French, Portuguese, Turkish—Spanish, German, Hindi, Russian, Arabic, French, Portuguese, Turkish
IPTV Channels Other languages—3 296—6 557
Movies Other languages———5 000
Series Other languages———1 679
Adult channels———PIN-locked
TV Box
EMatic 4K Ultra HD Android TV Box
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At a glance
What it is4K Ultra HD Android TV box
Android TV
Operating systemAndroid TV OS 10.1.19 or newer
On the home screenBox Seats app, Netflix, YouTube, Google Play Store
Pre-configured for Box Seats
Inside
ProcessorAmlogic S905X quad-core 64-bit Cortex-A53, up to 1.5 GHz
Memory2 GB DDR3
Storage8 GB eMMC
Picture4K Ultra HD with HDR
Netflix certified for 4K
Connections
HDMI1 × HDMI 2.0
Wi-FiDual-band 802.11 ac/b/g/n
Ethernet10/100 (RJ45)
Bluetooth4.2
USB2 × USB 2.0
microSD (TF) card slot
Remote and casting
Voice-search remoteBluetooth, with a Google Assistant button
Chromecast built in
Delivery
Courier delivery nationwide
Questions? helpdesk@cloudtools.co.za