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Lubb Inbox — up to 10 agent seats
Description
Omnichannel support desk for up to 10 agent seats. One flat monthly price for your whole organization, however many conversations you handle.Key Features
Channels
Website live chat widget, styled and worded to match your brand
Shared email inboxes for support, accounts and sales addresses
WhatsApp Business (Cloud API)
API channel and webhooks for anything else you need to plug in
Help CentreA branded knowledge base for self-service answers
Articles in every language you support
Productivity and automationCanned responses, macros and auto-assignment
Teams, automation rules, custom attributes and pre-chat forms
Business hours, auto-responder and conversation transcripts
Custom views, custom filters and contact segments
Browser push notifications for new conversations
ReportingConversation, agent, team and label reports with downloadable exports
CSAT surveys and CSAT reporting
HostingFull white-label — your branding, no third-party marks
Runs on Lubb's own South African cloud — your customer data stays local
Unlimited conversations, fair use
Product Information
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